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: The Google Books preview offers bibliographic information and selected pages.

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: Analyzes body language, facial expressions, and silence. : The Google Books preview offers bibliographic information

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For students searching for the , the motivation is often twofold: academic examination preparation and a genuine desire to improve their grasp of corporate etiquette. Bhatia’s work bridges the gap between theoretical knowledge—such as the Shannon-Weaver model of communication—and practical application, such as drafting a leave application or writing a persuasive sales letter.

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