PMI has been rolling out dedicated warranty portals. For example, in Switzerland, Germany, and Japan, you can enter your serial number directly on the warranty page.
Every original IQOS device comes in a sealed box. On the side or bottom of that box, you will find a white sticker with barcodes. Look for a sequence labelled or "Serial No." This is usually a 15 to 17-character alphanumeric code.
: Open the pocket charger door cover. The 14-character code is visible at the bottom. IQOS ILUMA ONE iqos serial number check
Linking your device via its serial number allows you to use the IQOS App to customize settings, update firmware, and track usage.
When you run the check, if the agent or system tells you any of the following, PMI has been rolling out dedicated warranty portals
| Component | Where to find the serial number | |-----------|--------------------------------| | (the stick that heats the tobacco) | Engraved on the bottom cap or near the charging pins . Very small text. | | Pocket Charger (the case that charges the holder) | On the back or bottom of the charger. Often under a sticker or engraved. | | Original Box | On a white barcode label (usually starts with "S/N:" or "Serial No." ). |
Before you can check the number, you need to find it. Contrary to popular belief, the serial number is not just a sticker on the box. Depending on your IQOS model, the location varies. On the side or bottom of that box,
⚠️ : If the serial number is missing, damaged, or looks poorly engraved, it may be a counterfeit IQOS.
To confirm your device is genuine, you can use the official IQOS device registration process: How to Register your IQOS Devices | IQOS UK