Locked ~repack~ — Manageengine Servicedesk Plus Admin Account

If you are completely locked out of the only admin account, you can reset the password directly in the database:

Increase the or decrease the Lockout Duration . manageengine servicedesk plus admin account locked

Table name varies by version: aaauser , user_master , or technician . If you are completely locked out of the

Once you regain access, perform these five checks immediately to avoid a second lockout: manageengine servicedesk plus admin account locked

Believe it or not, the easiest solution is often overlooked. By default, ServiceDesk Plus creates a guest account. While this account has limited privileges, it is often left enabled.

For manual SQL updates (PostgreSQL), use psql.exe to connect (default port 65432 ) and run a query to set the password back to the default "admin".