ScandAll Pro v2.1.8 defaults to ISIS; modern scanners often use TWAIN only. Fix: Open ScandAll Pro > Scanner menu > Select Scanner > Change dropdown from "ISIS" to "TWAIN (Fujitsu fi-series)" .

You own a ScanSnap iX1600 or fi-8000 series. These require ScandAll Pro v3.2+ or Ricoh’s new "ScanSnap Manager."

To ensure you get the official and compatible version for your hardware, follow these steps:

file and follow the on-screen prompts to patch your existing installation to V2.1.8. 株式会社PFU Common User Insights

If you still have the red Fujitsu ScandAll Pro CD that shipped with the scanner, version 2.1.8 was included on disks manufactured between Q3 2013 and Q2 2015.

: Navigate to the Ricoh fi-Series Software Downloads page.

: Supported on Windows 7, 8.1, and 10. Support for this software has officially ended. Locktec Australia Step-by-Step Installation Guide Verify Base Installation