If it says or Disconnected , double-check your VLAN ID (try no VLAN vs VLAN 24) and your STC username/password.
If nothing works and you suspect corrupted settings:
Configuring the router for STC (Saudi Telecom Company) involves setting up a Point-to-Point Protocol over Ethernet (PPPoE) connection. This protocol allows your router to authenticate with STC's servers using specific credentials provided with your fiber internet subscription. Prerequisites How to configure PPPoE on HUAWEI HG8245Q STC
Click . A configuration form will appear. Fill it out precisely as follows:
| Username | Password | Note | |----------|----------|------| | user | user | Limited user mode (cannot change PPPoE) | | admin | admin | Common for older firmware | | telecomadmin | admintelecom | (recommended for PPPoE) | | root | admin | Rare on STC units | If it says or Disconnected , double-check your
Before starting, ensure your device (laptop or smartphone) is connected to the router via an Ethernet cable or Wi-Fi.
Before you start, ensure you have your internet account details from STC. You will need: PPPoE Username : Often looks like an email address (e.g., 123456789@stc.com.sa PPPoE Password : Provided by STC via SMS or on your service contract. : If you don't have these, send "1811" to Prerequisites Click
If these do not work, check the on the bottom of your router for unique factory credentials. 2. Configure WAN (PPPoE) Settings
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