Note: Classic Dolce Gusto machines (Infinity, Genio 1/2) do not use QR codes; they use manual dials. Only the "Neo" range is fully QR-dependent.

Have a scanning issue we didn't cover? Check your user manual for the "System Reset" function, or contact Nescafé Dolce Gusto customer support for a firmware update.

This comprehensive guide covers everything you need to know about the Dolce Gusto QR code functionality.

If the aluminum lid is dented, torn, or wet, the reflection is broken. Dry the lid with a paper towel. If the code is physically scratched, you will need to use the (see below).