If you believe the ban was an error, use the "File a Claim" button on the loading screen.

If you're facing a ban due to a misunderstanding or a false positive, you can try contacting PUBG Mobile support to appeal the ban. They may be able to lift the ban if you can provide evidence that you didn't cheat.

PUBG Mobile uses a combination of software and hardware-based anti-cheating measures to detect and prevent cheating. When a player is banned, their device's HWID is usually blacklisted, preventing them from accessing the game. HWID Spoofing is used to change the device's HWID, making it appear as if the device is new and not previously banned. This allows players to create a new device profile and potentially get unbanned.

A: Yes. Banking apps, Snapchat, and Uber often flag abnormal device IDs, leading to temporary locks.

Some light bans are tied to temporary local files. A full system wipe (backup your data first) sometimes clears the local ban flag without needing a spoofer.