If the watch is frozen and won’t respond to touch:
Ensure your watch has at least 50% battery or is connected to its charger. A shutdown during a reset can cause software corruption. How to Factory Reset BILICRA Connect
Release both buttons when you see the Chinese or English factory test menu. If the watch is frozen and won’t respond
Ensure your BILICRA Connect is connected via Bluetooth. do not disturb
Swipe down from the top of the screen to access the Quick Settings panel (shortcuts for brightness, do not disturb, and settings).
typically lasts up to 72 hours, though intensive GPS or video use will shorten this significantly.