Are you performing this reset to or because you are selling the device ?
This is the gold standard for wiping the device when the screen is unresponsive or the OS is corrupted. This method uses the and the Power/Lock button . blackberry q5 hard reset using button
That is it. This forces the hardware to cycle power. Use this before the factory reset. Are you performing this reset to or because
If your phone turns on, the easiest way is via the menu. Go to . However, if you cannot access the screen or have forgotten your BlackBerry ID password, you must use the button method below. That is it
Performing a factory reset (or Security Wipe) . This includes: Photos/Videos Installed Apps BBID settings Security Settings
Scroll to the option that says: or "Wipe Device" (The exact wording may vary slightly by OS version).
The hard reset wiped the OS, but the OS was already corrupted. You now need to use BlackBerry Link on a PC or Mac to reload the operating system. Connect the Q5 via USB, open BlackBerry Link, and select "Reload Device Software." The phone will recognize the connection automatically.