Osticket Plugins List Updated | Editor's Choice |

: Tracks the activities of both agents and users. It records actions like ticket deletions, configuration changes, and login attempts, providing a clear accountability trail for administrators.

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| Priority | Plugin | Reason | | :--- | :--- | :--- | | 1 | CAPTCHA | Blocks 90% of spam tickets. | | 2 | Auto-Database Backup | Disaster recovery. | | 3 | SLA Escalation Notifier | Meet response promises. | | 4 | Custom Field Conditionals | Clean data collection. | | 5 | 2FA for Agents | Prevent account takeover. | osticket plugins list

: Moves ticket attachments from the database to the server's disk to keep the database size manageable. Audit Trail : Tracks the activities of both agents and users

: Allows agents to create parent-child relationships between tickets to manage complex issues. Priority Icons | Priority | Plugin | Reason | |